User Management Scripts

Issue: User cannot log in.

Error: "user not found" error:

Solution:

first check if the user exists in the directory
Is this person SSO only? If yes, then username and password will not work
then check if they are using the right instance (EU vs. US)
then check for obvious mistakes in e.g. spelling of username or email address
then check if you can click on request password reset when specifying their user's email
As a last resort, delete the user and then add them back into the workspace