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Getting Started
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P#
- Getting Started with P#
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Packages
Support Terms
Phone Support
8AM to 6PM CST (Monday-Friday) (excluding company holidays)
Support Email
support.datagration@weatherford.com
Case Logging
Software maintenance, which includes maintenance releases, enhancements, new versions, additions, and modifications to the Software, that it provides to all other customers under support for no additional fee.
Bug fixes to bring the Software into substantial conformance with its then-current user guide. Response time in accordance with the chart below.
Resolution Process for Issues for Severity Levels 1 and 2:
(1) Trouble Ticket opened.
(2) Assign engineer to determine and correct the error.
(3) Periodic reports on the status of the correction.
(4) Initiate work to correct the error.